www.pega.comCUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications and software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships. Typically, CRM software is used in the enterprise, however many products scale to a business of any size.
Today’s CRM Software
CRM software is designed to help businesses meet the overall goals of customer relationship management (see Webopedia’s CRM definition). Today’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.
CRM software is commonly used to manage a business-customer relationship, however CRM software systems are also used in the same way to manage business contacts, clients, contract wins and sales leads.
Here are some of the top CRM Software
Pipedrive
It is a CRM software firm that allows a suite of products designed to allow companies to stay in complete control of their pipeline. No deal is left behind with Pipeline’s innovative product offerings and services. By using proven sales methodology, Pipeline makes it possible to focus on strategic activities. This sales management tool offers a clear visual interface that prompts users to take action while remaining organized and in complete control of what can often be a complex and difficult-to-navigate sales process. Available features include activities and goals, sales reporting, email integration, sales forecasting, and data import and export.
Salesforce
Do you want to use the #1 CRM software in the industry? Salesforce.com has been around since 1999 and has a robust, comprehensive line of sales products. Learn why Salesforce can give your workers the necessary tools to succeed. Human capital requires that your employees have the knowledge to make great decisions and use this knowledge 24/7/365. The companies, using Salesforce, have emphasized that each employee have this potent customer focus. Learn how you can make your company more efficient, more intelligent and more responsive to client needs.
Zoho
Do you want a more complete answer for your CRM? Do you want the best CRM Software that optimizes “Customer-centricity” in one comprehensive package? Discover the industry-leading features of the best CRM Software. Do you need help with customer communication, recruitment or support? Zoho has you covered. You can provide surveys, campaigns and connect with Social Media effortlessly with Zoho. You can “take your business with you,” by using the Zoho smart phone app. The Zoho brand continues to offer more products. Find the cutting-edge CRM features that Zoho is offering.
Infusionsoft
You have a lead, now what? How can you transform your lead into revenue? Do you need help? Learn how the best CRM Software – Infusionsoft – has made more than 100,000 users quite happy. You can lose a customer at any stage of the sales process. With the award-winning Infusionsoft, you can track each step and better manage your sales process. If your sales are slow, identify lynch pins. For more than 15 years, Infusionsoft has been helping businesses improve conversion rates. You can also improve your eCommerce.
Punchh
The Punchh customer relationship management software assists restaurants in conducting online marketing campaigns among customers and prospective customers. The software furnishes a number of useful features designed to help firms implement and track programs that enhance customer loyalty. For instance, restaurants can employ Punchh to implement company Internet initiatives involving surveys, online ordering and gift card sales. The software also helps firms track feedback from customers. A social referral section of the software aids restaurants in the process of developing testimonials. Many leading restaurant chains and fast food outlets have relied on the Punchh CRM software to use social media platforms and other digital media resources to develop and expand a company’s customer base.
Freshdesk
It integrates with the world’s best CRM software – so you can streamline information between your sales and customer support departments. With our CRM integrations, you can sync information about any customer from your CRM software to your helpdesk and also have their ticket history show up in your sales tool, magically. This way, you can close better deals, and also get a clear picture of any customer as you respond to their support conversations from inside your help desk.
Teamgate
A cloud-based intelligent Sales CRM for small and mid-size teams. With its simple yet playful interface, Teamgate is a great sales stack for todays business… Data-driven intelligent reports provide Sales Managers with a real time image of their business. By breaking down every single angle of the sales process, any manager will be able to highlight the business areas that require most of attention. Easy drag & drop interface makes moving Deals across the stages like a game.
