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Some vital call centre performance metrics are Customer Satisfaction, Average Hold Time, Revenue Per Call, First Call Resolution, Active and Waiting Calls, Call Abandonment, etc.

There is total security of data like credit card details, logins, and/or passwords as there is implementation of stringent data security measures to ensure complete confidentiality of information.

Call tracking software is used by mobile operators to record information about incoming calls, including the conversation. It's a technology that can enable performance-based advertising using the pay per call, pay per minute, or pay per lead in Google Ads and SEO services. Electronic direct marketing services can also be tracked. Call tracking sof

Call center services are offered 365 X 24 X 7 although some call centers are not available 365 X 24 X 7.

Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.

All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.