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The console you purchased might be from a country/region that’s a non-launch market. Charges may apply to cover additional shipping costs to non-launch countries. Customer support and replacement services are available to customers in all launch countries. In European Union and European Free Trade Association countries, every customer who pur

Sign in to the Xbox Online Service Center and then tap or click the Devices tab. The warranty for your registered device is shown under the product serial number. 

You may get the error message, “This console has been banned for violations of the Terms of Use. To protect the Xbox Live service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.” This indicates that the Xbox Live Policy & Enforcement Team has banned the consol

xtended warranty is only available for Xbox One.To extend warranty coverage for your Xbox One system, you can only purchase Microsoft Complete for Xbox One at the time of your console purchase. Microsoft Complete for Xbox One provides three total years of coverage for your Xbox One system. Additionally, Microsoft Complete for Xbox One provides a wa

Yes. Your current Xbox Live Gamertag will stay with you on Xbox One if you choose to keep it, and your hard-earned Gamerscore and Achievements will indeed carry over from Xbox 360.