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Phone Answering Service for Small Business
Running a successful small business isn’t easy. It requires the right balance of spending and savings. Sometimes, outsourcing parts of the business are necessary, such as hiring a phone answering service. Here are some of the ways a small business can benefit from an answering service.
No More Wasted Time:
You know when the phone rings it’s important to answer the call. You know it could be a potential customer or a current customer ready to spend money with your business. However, every single phone call is an interruption. You have things to do and time on the phone can sometimes be wasted time.
Sure, you can hire a traditional receptionist, but your business will have to take on a $30K or more salary. This may be too much for your business to handle; with a phone answering service, you will pay far less for better service.
Since you will be hiring professionals to handle your calls, you won’t have to worry about the interruptions anymore. They can take care of most of the regular customer service and transfer only the most important callers to you. This gives you the ability to get back to work and stop feeling like you’re stuck on the phone all day.
Very Cost-Effective:
Small Business GrowthCompared to hiring your own full-time receptionist, virtual receptionists are very cost-effective. For less than $500 per month, you can get the coverage you need for your small business. The best part: The people answering your calls will be trained professionals with the right skill set to handle all your customer service needs.
Extend Your Business Hours:
Top phone answering companies will help you extend your business hours. You can have your virtual receptionist start answering the phone as early as 7am and they can go as late as 8pm. This means you get 13 hours of business calls per day compared to the 8 hours you may be getting now.
On top of adding five more hours to the time customers can call your business, you won’t have to worry about covering breaks or turning on voicemail for breaks. If you leave the office, they will still answer your phones.
Ability to Work from Anywhere:
For some small businesses, hiring an answering service will free you up to work from anywhere. This means you may be able to travel more, spend more time with family or do the things you love doing. Since they will still take your calls, handle orders, schedule appointments and many other tasks, you won’t have to worry about your business if you want to take time off.
If you’re a start-up or you work out of your home, this is a great solution. It makes you appear as if you’re a larger, very professional company, while keeping your overhead to a minimum. This can help you grow faster and really become the business you strive to be.
Small businesses can gain plenty of benefits from a phone answering service. Whether you use them to fill in when out of the office or full time to take away the distractions, you can build your business with the right virtual receptionist.
Industries that can benefit from a call answering service
Health Provider:
Every phone call to a Health provider is important. Patients and the people who are their primary caretakers are vulnerable. They need to feel like their needs are being met by a professional.
Physicians offices, in-home health providers, hospitals and health supply companies can all benefit from having a 24/7 answering service that will provide patients with confidential, HIPPA compliant virtual receptionists. Virtual assistants can do far more than a voicemail. Which is awesome, because anyone who needs emergency treatment feels that their message is urgent. Services can include scheduling appointments, calls about prescriptions and billing, and pushing through the most urgent of calls to an on-call physicians immediately.
Law firms:
Time equals money. No one is more aware of this than someone who is receiving counsel from an attorney. Big firms and small firms can both benefit from an around-the-clock answering service.
Whether family law gets too dysfunctional or a personal injury case gets a little too personal, a virtual receptionist is able to pick up those middle-of-the-night phone calls and take detailed messages. That means the attorney can spend their waking hours building cases with straight-to-the-point data, minus all of the fluff that can cost them time and their clients a lot of money.
Service Companies:
Plumbers, HVAC, electricians, pest control, couriers, IT consultants, accountants, general contractors, the list goes on. If you’re providing a service, your customer doesn’t want to catch you trying to garner more business while you’re on their clock. And unfortunately, whenever a potential customer calls and can’t reach you, they’ll just move on to the next service provider that shows up on their web search.
If a trained professional answers their call and takes detailed notes on what service they’ll need, their search is over.
Entrepreneurs:
When you’re starting a new business, the number of hats you wear becomes daunting. Startups require a lot of behind the scenes work, and manning the phones will interrupt the flow of what you’re doing. Whether you are writing code, working on a presentation for investors, or creating a marketing plan, your time would be better spent focusing on those aspects of your business.
