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All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.

Some vital call centre performance metrics are Customer Satisfaction, Average Hold Time, Revenue Per Call, First Call Resolution, Active and Waiting Calls, Call Abandonment, etc.

There is total security of data like credit card details, logins, and/or passwords as there is implementation of stringent data security measures to ensure complete confidentiality of information.

Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.

Call center services are offered 365 X 24 X 7 although some call centers are not available 365 X 24 X 7.

Multichannel and omnichannel contact centers connect multiple communication tools to ensure a strong and smooth communication for customers. Multichannel contact centers integrate multiple communication methods, such as voice, text, or social media. An omnichannel contact center on the other hand, is a multichannel contact center that allows you to