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1) Patience 2) Attentiveness 3) Clear communication skills 4) Knowledge of the Product 5) Acting skills 6) Time management skills

1) Get control of yourself 2) Listen and let the customer vent 3) Show the customer you care 4) Don't blame the customer or the company 5) Try to solve the problem, or get someone who can 6) Finally, don't make promises you can't keep.

Aristotle believed that from the world around them, speakers could observe how communication happens and use that understanding to develop sound and convincing arguments. In order to do that, speakers needed to look at three elements, graphically represented by what we now call the rhetorical triangle

Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

1) Know Your Product or Service 2) Be Friendly 3) Say Thank You 4) Train Your Staff 5) Show Respect 6) Be Responsive

1) Speed 2) Accuracy 3) Transparency 4) Accessibility 5) Empowerment 6) Friendliness