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The Chat window is used to send and receive chat messages. Messages that are entered in the Chat window are sent to the destination via the chat server. This means that chat sessions are not only between a controller and an agent, but also between controllers and between agents.

Instant messaging (IM) technology is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. Short messages are typically transmitted between two parties, when each user chooses to complete a thought and select "send".

A web chat is a system that allows users to communicate in real time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.

EIN stands for Employer Identification Number. Commonly referred to as the Federal Tax Identification Number, it is a unique nine digit number that the IRS gives to all business firms.

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly.