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Online customer service is important because The best customer service builds trust. Customer service matters more than price. It will build brand awareness. Good customer service reduces problems. It appeals to the customer.

Survey questions that measure employee satisfaction or engagement usually use a 5-point rating scale, where the lowest possible raw score is a 1, and the highest possible raw score is a 5. In other words, you need some way to benchmark your survey results.

The importance of employee engagement can't be overstated employee engagement strategies have been proven to reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and make more profits. Most importantly, engaged employees are happier, both at work and in their lives.

Organisations typically measure employee engagement using survey results. The Employee Engagement Index measures employees' engagement with their jobs or day-to-day work. It is based on survey questions that assess factors such as the effort and enthusiasm they put into their daily activities.

Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and their company.

1) Involve employees in your business planning process. 2) Create a knowledge sharing system. 3) Encourage knowledge sharing in a creative way. 4) Show them the money. 5) Encourage and provide learning opportunities. 6) Have a hack night.