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Microsoft Dynamics 365 is a platform for cloud-based business applications that integrates elements of enterprise resource planning (ERP) and customer relationship management (CRM), as well as productivity software and tools for artificial intelligence.

Microsoft integrated its ERP product, Dynamics AX, with its CRM application, Dynamics, to create Dynamics 365, which was released in 2016. One of the first significant suppliers to natively mix ERP and CRM features was Microsoft.

Uses For Microsoft Dynamics 365

1.Linking people, processes, and data from many apps, such as Microsoft Dynamics 365, Office 365, LinkedIn, and Azure, to help your business work as a cohesive whole.

2. Using built-in AI, analytics, and guided action suggestions to make better decisions.

3. Modifying the program to suit users’ demands as opposed to altering the user’s business model. The majority of programs can be customized using Microsoft Power Platform or integrated with current systems.

4. For progressive company innovation, modernize the strategy by combining AI, mixed reality, social media, and mobile capabilities.

Microsoft Dynamic 365 Apps and Features

There are two variants of the Dynamics 365 software suite: Business and Enterprise, each with varying degrees of capabilities and apps. Some of the features available are:

1. Customer Insights: This feature combines customer data from Dynamics 365, Office 365, and external data sources and aids users in deriving conclusions from the data that can be put to use. includes artificial intelligence features for identifying customer habits and providing predictive scoring, as well as Power BI for analytics and visualization.

2. Customer service: Communities and self-service options for customers, as well as tools for support staff.

3. Field work: Resource scheduling, contract administration, inventory management, knowledge of items connected to the internet of things, and customer communication tools.

4. Finance and Operations: Financial management with reporting and analytics, manufacturing tools for project management, production planning, scheduling, and cost management, and warehouse and inventory control systems for supply chain management are all examples of finance and operations.

5. Marketing: Provides campaign management and specialized, tailored marketing capabilities by integrating Dynamics CRM with Adobe Marketing Cloud.

6. Project Automation: Project planning, resource scheduling, time and expense management, and analytics are all part of project automation.

7. Retail: Integrated tools for commerce, administration of employees and stores, management of inventory, and operational analytics.

8. Sales: Offers data about potential clients, personalized customer experiences, customer interaction, sales productivity, and performance analytics.

9. Talent: LinkedIn is integrated into human resources cloud services to handle all aspects of HR, including recruiting, hiring, and onboarding new employees as well as overseeing HR initiatives.

Benefits of Microsoft Dynamics 365

Users gain access to a connected view of data intelligence on customer records, transactions, behaviors, and preferences, as well as details on orders, inventory, and shipping, as well as tools for predictive insight for decision-makers, by integrating Dynamics 365 CRM and ERP with Microsoft’s productivity applications.

The close integration of Dynamics 365 with other Microsoft business apps is its main advantage. Dynamics 365’s connectivity with sister products is more advantageous for businesses that extensively rely on Office 365, Outlook, or run their operations on Azure than most CRM systems, which rely on third-party plug-ins. Through the AppSource marketplace, Microsoft is also expanding the number of external applications that may be used with Dynamics 365.

A unified user interface throughout the Microsoft range of business software is one of the additional advantages of Dynamics 365.

Microsoft Dynamics 365 Pricing

Pricing for Dynamics 365 is advantageous when compared to its main rivals, Salesforce, SAP, and Oracle. It includes role-based licensing and bundles, two of the more popularly favored pricing features.

Plan for Customer Engagement

1. The customer engagement strategy provided by Microsoft Dynamics 365 aids in creating and maintaining client relationships for business.

2. Monthly user cost of $115

Plan unified operations

1. Utilize applications to the fullest extent possible to link and manage business activities.

2. $190 per month per user

Plan for Dynamics 365

1. The choice that offers the best value. Users receive complete access to all applications in a single, cost-effective choice.

2.$210 per month per user

Therefore, MS Dynamics 365 is an incredibly well-designed toolbox that has all the necessary tools and is the perfect size. According to how well the tools themselves work and how well they match a organisation, management software may either spell catastrophe for or catapult a business, just as the tools can make or destroy an artisan. This is where Dynamics 365 comes in. There will never be any doubt about whether Dynamics 365 is the appropriate fit for user because the software will be customised for their needs.