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A Service Desk is a primary IT function within the discipline of IT servicemanagement (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). ... "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.

Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.

A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to respond to questions from their customers.

IT Helpdesk Analyst. IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts.

Level 1 support technicians earn an average of $37,195, while Level 2 and Level 3 help desk technicians earn an average of $45,425 and $55,211, respectively. Meanwhile, help desk support managers take home $69,382, and director-level supervisors haul in an average of $95,519, according to the HDI study.

Industry experts estimate that obtaining a patent on a simple invention (like a paper clip or a coat hanger) can total anywhere from $5,000 to $7,000. A patent on a complicated piece of software may cost $15,000 or more.