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Level 1 support technicians earn an average of $37,195, while Level 2 and Level 3 help desk technicians earn an average of $45,425 and $55,211, respectively. Meanwhile, help desk support managers take home $69,382, and director-level supervisors haul in an average of $95,519, according to the HDI study.

A Service Desk is a primary IT function within the discipline of IT servicemanagement (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). ... "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.

A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to respond to questions from their customers.

TeamViewer is much easier to set up than Remote Desktop. Just download TeamViewer on both the host and the remote computer. It's also great for when you need to help a family member in need of computer help. This type of connection can be used for any computer running macOS, Linux, or Windows.

IT Helpdesk Analyst. IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts.

Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.