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Having good communication skills in the workplace is allabout being able to convey information to people clearly and simply, in a waythat means things are understood and get done. It's about transmitting andreceiving messages clearly, and being able to read your audience.

1) Speed 2) Accuracy 3) Transparency 4) Accessibility 5) Empowerment 6) Friendliness

1)Facial expressions 2)Gestures 3)Pointing / Using hands 4)Touch 5)Eye contact

Aristotle believed that from the world around them, speakers could observe how communication happens and use that understanding to develop sound and convincing arguments. In order to do that, speakers needed to look at three elements, graphically represented by what we now call the rhetorical triangle

1) Get control of yourself 2) Listen and let the customer vent 3) Show the customer you care 4) Don't blame the customer or the company 5) Try to solve the problem, or get someone who can 6) Finally, don't make promises you can't keep.

Obstacle in a workplace that prevent effective exchange of ideas orthoughts. Such barriers include(1) Status differences(2) Gender differences(3) Cultural differences(4) Prejudices(5) The organizational environment.