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Customer relationship management(CRM) software is a technology that is today used by small and big businesses to organise, automate, and monitor customer information.

Online customer service is important because The best customer service builds trust. Customer service matters more than price. It will build brand awareness. Good customer service reduces problems. It appeals to the customer.

The importance of employee engagement can't be overstated employee engagement strategies have been proven to reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and make more profits. Most importantly, engaged employees are happier, both at work and in their lives.

One can simply start conversations with the customer by asking for feedbacks and reviews, informing about the new trends, and scheduling future appointments.

1) Pay the most attention to key touchpoints, but make sure you have a full view of the customer experience, or you risk lapses in service that can really hurt business. 2) Improve your customer interactions. 3) Enhance your customer service strategy - Always be available, create customer communities. 4) Give your customers a way to provide feedbac

Survey questions that measure employee satisfaction or engagement usually use a 5-point rating scale, where the lowest possible raw score is a 1, and the highest possible raw score is a 5. In other words, you need some way to benchmark your survey results.