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There is total security of data like credit card details, logins, and/or passwords as there is implementation of stringent data security measures to ensure complete confidentiality of information.

Some vital call centre performance metrics are Customer Satisfaction, Average Hold Time, Revenue Per Call, First Call Resolution, Active and Waiting Calls, Call Abandonment, etc.

Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.

All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.

Call center services are offered 365 X 24 X 7 although some call centers are not available 365 X 24 X 7.

Yes, most emergency call button companies manufacture waterproof or water-resistant devices. Because many accidents happen in or around the shower, make sure you choose a waterproof emergency call button for the elderly so that you can wear it at all times.