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How do call centers take care of lost calls when the phone line is busy?
Asked by unknown
1 Answers
All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.
Why should call center operations be outsourced?
Asked by unknown
1 Answers
Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.
What are some vital call centre performance metrics?
Asked by unknown
1 Answers
Some vital call centre performance metrics are Customer Satisfaction, Average Hold Time, Revenue Per Call, First Call Resolution, Active and Waiting Calls, Call Abandonment, etc.