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Why should call center operations be outsourced?
Asked by unknown
1 Answers
Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.
What are the usual service hours of a call center?
Asked by unknown
1 Answers
Call center services are offered 365 X 24 X 7 although some call centers are not available 365 X 24 X 7.
How do call centers take care of lost calls when the phone line is busy?
Asked by unknown
1 Answers
All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.