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Why should call center operations be outsourced?
Asked by unknown
1 Answers
Outsourcing call center services comes with a lot of perks these are - Huge Cost Savings, Increased Profits, Need to Hire Less Resources, Decreased Administrative Hassles, Highly Skilled Personnel With high experience at Low Cost, Faster TAT and High-Quality Results.
Is data secure if outsourced?
Asked by unknown
1 Answers
There is total security of data like credit card details, logins, and/or passwords as there is implementation of stringent data security measures to ensure complete confidentiality of information.
How do call centers take care of lost calls when the phone line is busy?
Asked by unknown
1 Answers
All the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line is busy.